Returns policy
We don't accept returns or exchanges, on custom or ready-made stickers. If something arrives damaged or isn't what you ordered, we'll make it right. Here's how.
Custom stickers
Custom stickers are made just for you, so here's exactly what we do when something isn't right.
| What happened | What we do |
|---|---|
| We made a mistake (wrong size, material, cut, or colours clearly off) | A free reprint or a refund for those stickers. |
| They were damaged in delivery | A free reprint. |
| A problem in the file you approved (a typo, a low-quality image) | We can't reprint for that, but we'll give you 20% off a corrected reorder. |
| You changed your mind | Custom stickers can't be returned. |
How to report a problem
Tell us within 7 days of delivery, with a few photos. Open your order and tap Report a problem. Signed in? It's under your orders. Ordered as a guest? Use the link in your order email. We reply within 1 working day.
Colours
Screens and print differ slightly. Small colour shifts aren't a defect.
Express
The express fee isn't refundable once printing has started. If we can't print any of your designs, we refund it.
Ready-made stickers
No returns or exchanges, including for a change of mind. If your order arrives damaged or isn't what you ordered, tell us within 7days of delivery with a photo and we'll replace it or refund you.
To report a problem, email penpanprints@gmail.comwith your order number and a photo, and we'll sort it out with you.